I was approached by Universal Studios to redesign their help desk icons. The original icons, whilst nice, were very thin, varied in size and would not match their new branding.
A help desk is where people go when they have a problem. When they arrive at that part of a website they are usually stressed and seeking some kind of resolution to that stress. Preferably, visitors to a help desk would be met by something which is itself reassuring and calming. This is just one way and one place where design matters because it can have an effect on how people feel.
